Installation Problem

[fltboy]

I bought the product today. The installation procedure went normal until towards the end when the uninstall.exe was extracted, at which point the following error message cropped up:

A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution
is available.

However, I could not find any suggested solution after the program was closed.

I tried the installation two more times but the same problem appeared at the same point.

Please advise.

Regards,
fltboy

[martin[flytampa]]

Make sure that the HDD you're installing to is not full or nearly full.
Attempt to install onto anther HDD by creating a temporary FSX or P3D folder on that drive and copy the respective FSX.EXE or Prepar3D.exe into that temporary folder.

[fltboy]

Hi Martin,

Thank you for your prompt reply.

I followed your instruction by installing the program into a temporary SFX folder in another SSD Drive with 339GB of free space but unfortunately the program stopped again at exactly the same point as mentioned earlier.

I have installed all scenery programs by your company successfully over the years. This is the first time I have encountered such an installation problem.

Is there any other alternative solution?

Regards,
fltboy

[martin[flytampa]]

If I understand correctly, its not that the installer says "cannot write uninstall.exe" with options to retry/abort/cancel but that it crashes.

The only idea I have right now is that you send me an email requesting a redownload from an alternative location and we see if that fixes it.

[fltboy]

Should I send the email to support@flytampa.com?

fltboy

[martin[flytampa]]

yes