The Universal Installer was desgined to ensure that you are always installing the latest
version of our Addons. In order to do so it connects to our Server using
your Internet connection. Most AntiVirus/Security programs will consider this network activity
suspicious and block or quarantine our Installer. You must unblock or whitelist
the Universal Installer within your AntiVirus program in order for it to work.
To find out how to do so, please consult the Manual/Help of your Antivirus/Security program.
If you don't have an AntiVirus program, please be aware that a Firewall Software
(or Firewall within your Router) may also be blocking the Universal Installer.
If all connection results display "OK", except Flytampa (https/encrypted) "Send Request Error",
check in Windows Control Panel, Internet Options, Advanced, that TLS 1.2 is
enabled. If the download always aborts before completing, check the free space on your C:\ drive.
Even if you are installing onto a different drive, the Installer will temporarely require 2GB or
more on the Windows Temp drive, which is C:\ by default.
New Prepar3D Addons cannot be added via the traditional Scenery Library or "scenery.cfg".
Instead they must be added to Prepar3D’s new “add-ons.cfg”. To manually add these Addons,
go to the Prepar3D folder, subfolder /FlyTampa/Airport/ and run the file labeled
To manualy add an Addon, click SETTINGS, SCENERY-LIBRARY. There click the ADD AREA button
and choose the folder where you previously installed the Addon, usualy /FlyTampa/Airport/
or /Addon Scenery/FlyTampa-Airport/. When doing this in FS2004 or FSX under Windows 64Bit,
you'll find the OK button within the File Browser dialog does not work. Instead of
closing the dialog, the OK button will enter the selected folder. After pressing the
OK button once, you must click within the emtpy white area of the file dialog.
Yes, however the Addons must first be installed into the main Prepar3D. To move them afterwards,
simply let the Installation complete, exit the FlyTampa-Configurator Tool in case it is running and use
Windows File Explorer to move the whole FlyTampa folder structure from \Prepar3D\FlyTampa\ to another
location. It is vital that you move the whole FlyTampa folder and not just the Airport subfolder,
otherwise the FlyTampa-Configurator Tool will no longer work. After moving you need to
re-add the entries to Prepar3D’s “add-ons.cfg” by running each /FlyTampa/Airport/ "Add-to-P3D.cmd".
Yes, FSX by default runs in DirectX 9 Mode regardles of your Graphic card capabilities.
Within FSX Display Settings there is a DirectX 10 Option, but note it is labeled
"Preview Mode" because it is incomplete and has a number of problems. We recommend you leave
this DirectX 10 mode turned Off. If you wish to run FSX in DX10 mode anyway, please consider getting
Steve's DX10 Scenery Fixer,
a 3rd party Addon that will fix many known issues.
Every Airport Addon comes with its own "Afcad" file which is specifically tailored to match the Scenery.
These Afcad files define the airport layout for AI Traffic among other things. When you have multiple
Afcad files for the same airport on your system, the layout may no longer match the visual Scenery
resulting in Aircraft appearing in places they should not be. Because there is no way to
ensure that the Sim uses our Addon's Afcad, the only solution is for you to disable or delete
other conflicting Afcad files for the same airport. Please note that such Afcad files not only
get installed with Airport Addons, but are also included in some AI Addons such as MyTraffic and TrafficX.
This will happen if the Addon has been added to the Scenery Library using the old method (scenery.cfg).
Our new Prepar3D Addons must be added to the “add-ons.cfg” instead. Within the Scenery Library, the
items you see on top of the list that are are greyed out and cannot be moved or deleted are new "add-ons.cfg"
entries. The regular entries which can be moved and deleted are the old type (scenery.cfg).
If FSX is running in DirectX 10 Preview Mode, the airport ground may appear grey or black. You should
either disable the DirectX 10 Mode in FSX Display Settings, or consider getting
Steve's DX10 Scenery Fixer.
In most sceneries the jetways can be attached and retracted using the CTRL+J keys. Depending on the
airport, only some jetways will be interactive while others will be static. For a list of interative
jetways, please consult the manual. The latest Prepar3D versions also offer SODE Jetways which
have to be activated in the FlyTampa-Configurator.
P3D Addons can can be uninstalled by simply deleting the respective folder /Prepar3D V4/FlyTampa/Airport/.
No entries need to be deleted from the Scenery Library, that happens automatically next time you restart Prepar3D.
Most Addons can be uninstalled by simply removing their entry from the Scenery Library and
afterwards deleting the respective folder /FlyTampa/Airport/. Some Addons may place a few
additional BGL files in default directories, such as /Scenery/World/Scenery/. Look in the PDF
manual to see if such individual files need to be deleted as well.
Because it is not our goal to develop a set of similar Addons, but to always use the latest
technology and keep improving the overall quality with every new release. This has the effect
that our latest releases will always be of higher quality then our earlier releases. We are
therefore using the term "Legacy Product" to label Addons which we feel are not up to our
current design standards anymore. If you are a new customer looking to purchase an Addon from
us we recommend that you choose from the most recent releases which are being advertised on
the main frontpage. On the Order page itself the products are listed in their relese order,
from the newest on top to the oldest on the bottom.
Yes, we do however only issue refunds when the following criteria are met: Your puchase has been made recently, there is genuine evidence of a problem and our support efforts fail to resolve the issue.
Please note that this policy only applies if you purchased over the FlyTampa website (BMT Micro). If you purchased the products elsewhere, the refund policy of the 3rd party store applies.
Please have a look at our Support Forums. You will find answers to many questions
by using the Search function.