Can the sceneries be installed in Windows 64Bit?
After installing the scenery, Flight Simulator still loads the default airport.
What kind of performance can I expect when running the sceneries?
Will the sceneries run on DirectX 10 or 11 Graphics cards?
There are huge black or purple blocks around the airport.
AI aircraft are inside buildings, taxi onto the grass or don't align with the runways.
Gates are mislabeled as Ramp-Military-Cargo.
Can the jetways be moved?
I lost my scenery files and/or Serial numbers, how do I obtain a replacement?
How can I uninstall the Scenery?
Why do some sceneries' overall look & feel and/or quality differ from others?
I have a question about a specific Scenery not covered here.
Can I get a refund?


Can the sceneries be installed in Windows 64Bit?
    Yes, however our old Legacy sceneries for FS2004 will produce an error during Installation. To avoid this and install them correctly, de-select the Option "Add Scenery to Database (scenery.cfg)" when installing. If you fail to do so and get an error message, press Ignore or Cancel and let the Installation Program end. The scenery files have installed in /FS/Addon Scenery/FlyTampa-XXX. All that is needed to complete the installation is to add the Entry to the Scenery Library manually.
After installing the scenery, Flight Simulator still loads the default airport.
    Please add the scenery to your FS database by clicking SETTINGS, SCENERY-LIBRARY. There click the ADD AREA button and choose the folder where you previously installed the scenery, usualy /Addon Scenery/FlyTampa-XXX/.



    When adding Sceneries manually in either FS2004 or FSX under Windows 64Bit, you'll find the "Okay" button within the File Browser dialog does not work. Instead of closing the dialog and adding the entry, the "Okay" button will enter the selected folder. After pressing the "Okay" button once, you must click within the emtpy white area of the file dialog. See picture below.

What kind of performance can I expect when running the sceneries?
    Please try out our Demos. If performance is low, take a look at the PDF manual, you'll find tips and tweaks on how to increase performance. Always keep in mind that AI traffic can have a significant impact on overall performance especially at large airports. For advanced users we recommend the following AI models: World of AI & AI-Aardvark.
Will the sceneries run on DirectX 10 or 11 Graphics cards?
    Yes. When we list compatibility for DX9 and DX10 this refers to the mode in which FSX is running, not to the capabilities of your Graphics card or the DirectX version installed on your computer. So even if you purchased a Graphics card with a DX11 sticker, FSX will run in DX9 mode, which is the default setting and preferable by most accounts. The Setting in question is labeled "Preview DirectX 10" and should remain disabled since it is an unfinished Preview (Beta) implementation from 2007. If you still wish to use DX10 mode, we recommend Steve's DX10 Scenery Fixer, a 3rd party Addon that will fix many known issues.
There are huge black or purple blocks around the airport.
    This can happen when the scenery is not installed correctly or the folder was simply copied from a previous Installation. Re-install the scenery using the original Installer you received after purchasing.
AI aircraft are inside buildings, taxi onto the grass or don't align with the runways.
    Every Airport Addon comes with its own Afcad file which is specifically tailored to match the Scenery. These Afcad files define the airport layout for AI Traffic among other things. When you have multiple Afcad files for the same airport on your system, the layout may no longer match the visual Scenery resulting in Aircraft appearing in places they should not be. Because there is no way for us to ensure the FS engine uses our Addon's Afcad, the only solution is for you to delete/rename any conflicting Afcad files. Please note that such Afcad files not only get installed with Airport Addons, but are also included in AI Addons such as MyTraffic and TrafficX. Scanning Tools are available specifically to keep track and eliminate such Afcad duplicates.
Gates are mislabeled as Ramp-Military-Cargo.
    In FSX we use the label Ramp-Military Cargo instead of Gate as a means to prevent the FSX engine from placing generic service vehicles at the Gates. These default vehicles are unaware of their surroundings and could potentially appear inside terminal walls, jetway structures etc.
Can the jetways be moved?
    In most sceneries the jetways can be attached and retracted using the CTRL+J keys. Depending on the airport, only some jetways will be interactive while others will be static. For a list of interative jetways, please consult the manual. For FS2004 we highly recommend Aerosoft's Airport Enhancement Services (AES) to add moving jetways as well as other gate services.
I lost my scenery files and/or Serial numbers, how do I obtain a replacement?
    Just send an email stating your Name, the Products you lost and any information you might still have about the purchase to support@flytampa.com. Note that it may take a few days until you receive a reply since we have to check the purchase with our vendors.
How can I uninstall the Scenery?
    Most sceneries can be uninstalled by simply removing their entry from the Scenery Library and afterwards deleting their respective folder within /Addon Scenery/. Some sceneries may place a few additional BGL files in default directories, such as /Scenery/World/Scenery/. Look in the PDF manual to see if such individual files need to be deleted as well.
Why do some sceneries' overall look & feel and/or quality differ from others?
    Because it is not our goal to develop a set of similar sceneries, but to always use the latest technology and keep improving the overall quality with every new release. This has the effect that our latest releases will always be of higher quality then our earlier releases. We are therefore using the term Legacy Product to label sceneries which we feel are not up to our current design standards anymore. If you are a new customer looking to purchase a scenery from us we recommend that you choose from the most recent releases which are being advertised on the main frontpage. On the Order page itself the products are listed in their relese order, from the newest on top to the oldest on the bottom.
I have a question about a specific Scenery not covered here.
    Please have a look at our Support Forum. You will find answers to many questions by using the Search function.
Can I get a refund?
    Yes, we do however only issue refunds when the following criteria are met: Your puchase has been made recently, there is genuine evidence of a problem and our support efforts fail to resolve the issue.
    Please note that this policy only applies if you purchased over the FlyTampa website (BMT Micro). If you purchased the products elsewhere, the refund policy of the 3rd party store applies.