Montreal v1 to v2 upgrade no longer available ?

Post Reply
addman
Posts: 5

Montreal v1 to v2 upgrade no longer available ?

Post by addman » Tue Apr 21, 2020 1:15 pm

Hi! I've had the v1 version of CYUL for a few years now and wanted to upgrade to the v2 version for p3dv4.5. However, when I go to the product page at simmarket it only says "notify when product is available" instead of "add to cart". Is the upgrade deal no longer valid or something?

Best regards/Andreas
Elliot Negrón
Posts: 28

Re: Montreal v1 to v2 upgrade no longer available ?

Post by Elliot Negrón » Thu Apr 23, 2020 7:26 am

Clear your browser cache, it is showing up for me:

Image

Try also deleting the stored cookies for Simmarket.
addman
Posts: 5

Re: Montreal v1 to v2 upgrade no longer available ?

Post by addman » Fri Apr 24, 2020 2:51 pm

Thanks but I'm talking about this upgrade version your supposed to be able to buy if you have an Montreal v1 serial key which I have.
v1v2.JPG
v1v2.JPG (49.63 KiB) Viewed 1603 times
Elliot Negrón
Posts: 28

Re: Montreal v1 to v2 upgrade no longer available ?

Post by Elliot Negrón » Sun Apr 26, 2020 7:25 am

Try going to the following link https://secure.simmarket.com/flytampa-f ... p3d4.phtml

Put the product in your cart and checkout, it should charge you just the upgrade price only.
addman
Posts: 5

Re: Montreal v1 to v2 upgrade no longer available ?

Post by addman » Mon Apr 27, 2020 6:29 am

Nope.
nope.JPG
nope.JPG (34.9 KiB) Viewed 1535 times
Elliot Negrón
Posts: 28

Re: Montreal v1 to v2 upgrade no longer available ?

Post by Elliot Negrón » Sun May 03, 2020 5:25 am

Thanks for confirming that with me, it looks like there is an error with Simmarket's end. However here is the problem, the guy who answers customer support queries on Simmarket is a complete arsehole and takes pleasure in being as little help as possible to customers.

With the above in mind, George/Martin can you please engage directly with Simmarket and try and resolve addman's issue? Vendors such as yourself probably have more leverage to getting problems fixed than us customers. Thanks guys :)
george[flytampa]
Site Admin
Posts: 3426

Re: Montreal v1 to v2 upgrade no longer available ?

Post by george[flytampa] » Sun May 03, 2020 9:49 am

The update isn't available anymore.
Elliot Negrón
Posts: 28

Re: Montreal v1 to v2 upgrade no longer available ?

Post by Elliot Negrón » Mon May 04, 2020 6:01 am

george[flytampa] wrote:
Sun May 03, 2020 9:49 am
The update isn't available anymore.
Hi George,

Can you help engage Simmarket directly to remove this upgrade from Simmarket if it isn't available anymore so that other Montreal v1 owners don't get the same experience as addman.

I think as a goodwill gesture to addman you should offer them the upgrade price anyway to them.

Thanks,

Elliot.
roshanfernandes
Posts: 1

Re: Montreal v1 to v2 upgrade no longer available ?

Post by roshanfernandes » Wed May 27, 2020 11:02 pm

Any luck with this, I too am looking to purchase the upgrade.
addman
Posts: 5

Re: Montreal v1 to v2 upgrade no longer available ?

Post by addman » Fri May 29, 2020 7:34 am

No more responses, I guess you have to buy it again. It's discounted by 20% atm over at simmarket.com but still I don't get why, for example, Copenhagen has the update offer but not Montreal.
martin[flytampa]
Site Admin
Posts: 5190

Re: Montreal v1 to v2 upgrade no longer available ?

Post by martin[flytampa] » Fri May 29, 2020 6:06 pm

We remove these updates once they are barely being used anymore. In case of CYUL it was removed after 12 months.
addman
Posts: 5

Re: Montreal v1 to v2 upgrade no longer available ?

Post by addman » Sat May 30, 2020 1:58 am

Ok, fair enough.
Post Reply